Senior I.T. Manager, Delivery CRM

Towson, Maryland 21286

Post Date: 12/05/2017 Job ID: 6956 Category: Other Area(s)

Our client is a vibrant, diverse, global growth company, recognized as one of the most innovative and sustainable companies in the world.

Senior I.T. Manager, Delivery CRM

Leads the global delivery, configuration and development of Customer Relationship Management (CRM) technologies to satisfy business needs and provide the best information technology solutions across all business units.  This role plays a key part in the evaluation, scoping/sizing, resourcing and resolution of business issues and/or enhancements.

  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group. 
  • Manages the hiring, staffing and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Communicates and translates vision/strategy to staff.
  • Responsible for executing on functional and business goals for the group.
  • Addresses problems across functional areas of the business.
  • Influences individuals within and outside the IT department.
  • Responsible for meeting budgetary goals and objectives.
  • Prepares and presents reports to all levels of leadership and staff.

  • 10+ years of relevant experience or equivalent combination of education and work experience.
  • 3-6 years’ experience working with the Salesforce platform preferred
  • 3-6 years’ leadership experience.

  • Undergraduate degree and 10+ years relevant experience, or
  • Graduate degree and 8-10 years relevant experience.

About JDC Group
JDC Group is a technology recruiting and staffing company based in Atlanta, Georgia. Founded in 2005, we connect exceptional technology talent with successful companies all over North America to form productive teams. We were voted one of Atlanta’ s Best and Brightest Companies to Work For® and named one of Inc. 5000’ s Fastest-Growing Private Companies in America. To learn more about us, please visit
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