Entry-Level Software Engineer

Norcross, Georgia

Post Date: 10/25/2017 Job ID: 6839 Category: .NET

Our client is a pioneer in both cloud-based contact center and Omni-channel technology, offering the most flexible and scalable Omni-Channel, self-service and contact center platforms available. They work with contact centers and customer experience teams to streamline the customer journey, improve productivity, lower costs and raise service levels by integrating current technologies, synchronizing communications, and centralizing business processes.

Our client is looking for an Entry-Level Software Engineer to join their core Software Development team. As a team member, you would be primarily responsible for implementing and updating custom Interactive Voice Response (IVR) callflow designs, but also working on backend SQL and web based applications as needed. You will also be creating integrations with our omni-channel Metaphor platform. Metaphor is built on a C# / .Net framework, using HTML5 and JavaScript for front-end development, MS SQL Server on the backend, and C, C++, C# and Java as needed.

Duties:
  • Translate customer requirements in the form of Visio callflow, into IVR application code
  • Collaborate with Business Analyst and Quality Assurance team members
  • Perform problem resolution for existing IVR applications
  • Make informed design and development decisions
  • Collect, analyze, and summarize development and service issues for feedback to senior management
  • Stay up-to-date on technology trends and best-practices

Preferred Qualifications:
  • A firm understanding of programming languages such as C#, C++, or Java
  • Experience with ASP.NET web technologies
  • Experience working with HTML5 and Javascript
  • Experience using or programming Linux
  • Some experience with IVR applications

Job Benefits:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities

About JDC Group
JDC Group is a technology recruiting and staffing company based in Atlanta, Georgia. Founded in 2005, we connect exceptional technology talent with successful companies all over North America to form productive teams. We were voted one of Atlanta’ s Best and Brightest Companies to Work For® and named one of Inc. 5000’ s Fastest-Growing Private Companies in America. To learn more about us, please visit www.jdc-group.com.

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