Business Analyst

Norcross, Georgia

Post Date: 10/25/2017 Job ID: 6841 Category: Business Analysis

Our client is a pioneer in both cloud-based contact center and Omni-channel technology, offering the most flexible and scalable Omni-Channel, self-service and contact center platforms available. They work with contact centers and customer experience teams to streamline the customer journey, improve productivity, lower costs and raise service levels by integrating current technologies, synchronizing communications, and centralizing business processes.

Business Analyst

Role Summary:
  • Cultivates, interprets and matures client Business Requirements Documents (BRDs)
  • Analyzes and ensures integration points between BRDs and our capabilities
  • Helps negotiate product functionalities with the client
  • Translates BRDs into functional specifications for internal engineering, QA and external client audiences
  • Scopes projects and works with the PMO to prioritize deliverables

Job Duties:
  • Capture business, functional and technical requirements from customers and internal users
  • Create Visio and Microsoft Word documents of business requirements, process flows, and automated call flows
  • Documents all database table layouts and external host interfaces
  • Reviews all documents for completeness, identifies exceptions and missing or problematic business rules

Basic Qualifications:
  • Bachelor’ s degree in Business or IT-related fields
  • 3+ years’ experience as Functional, Data or Business Analyst
  • 3+ years’ experience Microsoft Visio, Microsoft Word, Microsoft Excel
  • 3+ years’ experience of customer interfacing experience – project oversight, customer presentation
  • Must possess the ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
  • Must have knowledge of modern office software including Microsoft PowerPoint, SharePoint, Project, et cetera.

Preferred Qualifications:
  • 5+ years of experience as a Business Analyst in a fast-paced IT environment
  • Experience with IVR and/or contact center technology

Job Benefits:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

About JDC Group
JDC Group is a technology recruiting and staffing company based in Atlanta, Georgia. Founded in 2005, we connect exceptional technology talent with successful companies all over North America to form productive teams. We were voted one of Atlanta’ s Best and Brightest Companies to Work For® and named one of Inc. 5000’ s Fastest-Growing Private Companies in America. To learn more about us, please visit

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